> ## Documentation Index
> Fetch the complete documentation index at: https://developers.initdesk.com/llms.txt
> Use this file to discover all available pages before exploring further.

# initdesk API

Programmatic access to your organization's helpdesk data: tickets, requesters, conversations, and help center content. The public API is the supported integration surface for external systems (CRMs, internal tools, automation, custom portals). To easily bring your data to initdesk ticket panel and AI agent, see [BYOD plugin](https://help.initdesk.com/plugins/byod-bring-your-own-data).

## How to connect

All API traffic goes through the **initdesk API gateway**.

| Item               | Detail                                 |
| ------------------ | -------------------------------------- |
| **Base URL**       | `https://api.initdesk.com`             |
| **OpenAPI schema** | `https://api.initdesk.com/schema.yaml` |

## Organization scope

All APIs paths are scoped under an organization:

```text theme={null}
/organizations/{organization_id}/{...}
```

`organization_id` is the numeric organization primary key (not the organization's `public_id` string). You can find your ID on **Settings** > **General** tab.

## Pagination and lists

List endpoints use page-number pagination with a default page size of **20**. Responses include `count`, `next`, `previous`, and `results`.

## Support

For access issues or questions about beta features exposed the API, contact your initdesk at [**support@initdesk.com**](mailto:support@initdesk.com).