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Programmatic access to your organization’s helpdesk data: tickets, requesters, conversations, and help center content. The public API is the supported integration surface for external systems (CRMs, internal tools, automation, custom portals). To easily bring your data to initdesk ticket panel and AI agent, see BYOD plugin.

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How to connect

All API traffic goes through the initdesk API gateway.

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Organization scope

All APIs paths are scoped under an organization:
organization_id is the numeric organization primary key (not the organization’s public_id string). You can find your ID on Settings > General tab.

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Pagination and lists

List endpoints use page-number pagination with a default page size of 20. Responses include count, next, previous, and results.

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Support

Need an endpoint that is not listed, or help with API access? Contact us at support@initdesk.com.