Retrieve inbox
Return inbox details, including email prefix and whether it is the default inbox for the organization.
Authorizations
Path Parameters
A unique integer value identifying this Inbox.
Response
6432^[a-zA-Z0-9._%-]+$Email-only convenience field. Prefer channel_connections (type=email).external_identifier for multi-channel inboxes.
This inbox will be used as the default (and catch all) for the organization.
Automatically reply to new tickets with a welcome message.
Send reminder emails to customers when tickets are inactive.
Automatically close tickets after a specified period of inactivity.
0 <= x <= 21474836470 <= x <= 2147483647This signature will be appended to outgoing emails.
Optional custom sender display name for outgoing emails from this inbox. Falls back to the organization email from name when unset.
32Helpdesk exposes ticket numbers in customer emails and messages; conversational keeps interactions natural without ticket references.
helpdesk- Helpdeskconversational- Conversational
helpdesk, conversational