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GET
Retrieve organization

Authorizations

X-Initdesk-Token
string
header
required

Path Parameters

organization_id
string
required

Response

200 - application/json
id
integer
required
read-only
public_id
string
required
Maximum string length: 32
name
string
required
Maximum string length: 255
created_at
string<date-time>
required
read-only
updated_at
string<date-time>
required
read-only
created_by
object
required
support_email
string<email>
required
read-only

Default inbox email address. Prefer inbox channel_connections (type=email).external_identifier for multi-channel setups.

deletion_plan
object | null
required
subscription
object | null
required

Read-only subscription payload for organization and billing endpoints.

customer_max_inactivity_period
integer
required
read-only
Required range: x >= -1
customer_inactivity_reminder_period
integer
required
read-only
Required range: x >= -1
site_url
string<uri>
Maximum string length: 200
description
string
email_from_name
string
Maximum string length: 32
email_subject_prefix
string
Maximum string length: 32
enable_csat
boolean

Beta feature. Contact support@initdesk.com if you want to try it.

enable_auto_tagging
boolean

When a ticket arrives, automatically tags every ticket (except spam).

enable_cc_email_routing
boolean

When enabled, inbound email is routed using To/Cc headers, deduplicated across inboxes, and external recipients are stored for agent replies.

ticket_public_id_mode
enum<string>

How new ticket public IDs are generated: auto_numeric (1, 2, 3…), random_numeric (8-digit), or alphanumeric (6 chars).

  • auto_numeric - Auto numeric
  • random_numeric - Random numeric
  • alphanumeric - Alphanumeric
Available options:
auto_numeric,
random_numeric,
alphanumeric