List tickets - initdesk API

GET

organizations

{organization_id}

tickets

List tickets

curl --request GET \
  --url https://api.initdesk.com/organizations/{organization_id}/tickets/ \
  --header 'X-Initdesk-Token: <api-key>'

{
  "count": 123,
  "results": [
    {
      "id": 123,
      "inbox": {
        "id": 123,
        "name": "<string>",
        "email_prefix": "<string>"
      },
      "public_id": 123,
      "customer": {
        "id": 123,
        "name": "<string>",
        "email": "jsmith@example.com",
        "is_spam": true
      },
      "assignee": {
        "id": 123,
        "email": "jsmith@example.com",
        "name": "<string>"
      },
      "subject": "<string>",
      "short_description": "<string>",
      "created_at": "2023-11-07T05:31:56Z",
      "updated_at": "2023-11-07T05:31:56Z",
      "resolved_at": "2023-11-07T05:31:56Z",
      "customer_visible_reply_count": 123,
      "tags": [
        "<string>"
      ],
      "summary": "<string>",
      "has_attachments": true,
      "language": "<string>"
    }
  ],
  "next": "http://api.example.org/accounts/?page=4",
  "previous": "http://api.example.org/accounts/?page=2"
}

Authorizations

X-Initdesk-Token

string

header

required

Path Parameters

organization_id

string

required

Query Parameters

customer_id

integer

Filter tickets by requester (customer) ID.

is_spam

boolean

When omitted, defaults to false (non-spam only). Set to true to list spam tickets.

ordering

string

Which field to use when ordering the results.

page

integer

A page number within the paginated result set.

page_size

integer

Number of results to return per page.

Response

200 - application/json

count

integer

required

Example:

123

results

object[]

required

Show child attributes

string<uri> | null

Example:

"http://api.example.org/accounts/?page=4"

string<uri> | null

Example:

"http://api.example.org/accounts/?page=2"

Create ticketCreate a ticket via API (associate or integration). When CC email routing is enabled, optional `external_recipient_emails` sets only the ticket creation-time external CC list on this create: if the key is omitted or null, the ticket starts with no external CC addresses; if a list is sent (empty or not), it becomes that list. The requester (`from_email`) is always kept on that list. Later messages do not change the ticket row.

⌘I

List tickets

curl --request GET \
  --url https://api.initdesk.com/organizations/{organization_id}/tickets/ \
  --header 'X-Initdesk-Token: <api-key>'

{
  "count": 123,
  "results": [
    {
      "id": 123,
      "inbox": {
        "id": 123,
        "name": "<string>",
        "email_prefix": "<string>"
      },
      "public_id": 123,
      "customer": {
        "id": 123,
        "name": "<string>",
        "email": "jsmith@example.com",
        "is_spam": true
      },
      "assignee": {
        "id": 123,
        "email": "jsmith@example.com",
        "name": "<string>"
      },
      "subject": "<string>",
      "short_description": "<string>",
      "created_at": "2023-11-07T05:31:56Z",
      "updated_at": "2023-11-07T05:31:56Z",
      "resolved_at": "2023-11-07T05:31:56Z",
      "customer_visible_reply_count": 123,
      "tags": [
        "<string>"
      ],
      "summary": "<string>",
      "has_attachments": true,
      "language": "<string>"
    }
  ],
  "next": "http://api.example.org/accounts/?page=4",
  "previous": "http://api.example.org/accounts/?page=2"
}

Documentation Index

Authorizations

Path Parameters

Query Parameters

Response