Retrieve ticket
Return full ticket details for the given ticket ID. To retrieve its messages (replies and internal notes), use the messages endpoint.
Authorizations
Path Parameters
A unique integer value identifying this ticket.
Response
255AI generated summary of the ticket
created- Createdactive- Activeclosed- Closed
created, active, closed - `` - (pending)
no_response- No Responsecustomer_inactivity- Customer Inactivityresolved- Resolvedinvalid- Invalidother- Other
, no_response, customer_inactivity, resolved, invalid, other - `` - (none)
customer- Customerassociate- Associate
, customer, associate How the ticket entered the system (email, api, telegram). Not the conversation medium; use channel.type for that.
email- Emailapi- apitelegram- Telegramwhatsapp- WhatsApp
email, api, telegram, whatsapp Non-inbox recipient addresses from the original email (CC routing); used when sending agent replies.
Sentiment class of the ticket (positive, negative, neutral)
positive- Positivenegative- Negativeneutral- Neutralpending- Pending
positive, negative, neutral, pending Detected language code of the message content
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