Reply or create internal note

curl --request POST \
  --url https://api.initdesk.com/organizations/{organization_id}/tickets/{ticket_id}/messages/ \
  --header 'Content-Type: application/json' \
  --header 'X-Initdesk-Token: <api-key>' \
  --data '
{
  "next_assignee_id": 123,
  "content": "<string>",
  "content_html": "<string>",
  "is_visible_to_customer": true,
  "external_recipient_emails": [
    "jsmith@example.com"
  ],
  "bcc_recipient_emails": [
    "jsmith@example.com"
  ],
  "attachment_ids": [
    "3c90c3cc-0d44-4b50-8888-8dd25736052a"
  ]
}
'

import requests

url = "https://api.initdesk.com/organizations/{organization_id}/tickets/{ticket_id}/messages/"

payload = {
    "next_assignee_id": 123,
    "content": "<string>",
    "content_html": "<string>",
    "is_visible_to_customer": True,
    "external_recipient_emails": ["jsmith@example.com"],
    "bcc_recipient_emails": ["jsmith@example.com"],
    "attachment_ids": ["3c90c3cc-0d44-4b50-8888-8dd25736052a"]
}
headers = {
    "X-Initdesk-Token": "<api-key>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {'X-Initdesk-Token': '<api-key>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    next_assignee_id: 123,
    content: '<string>',
    content_html: '<string>',
    is_visible_to_customer: true,
    external_recipient_emails: ['jsmith@example.com'],
    bcc_recipient_emails: ['jsmith@example.com'],
    attachment_ids: ['3c90c3cc-0d44-4b50-8888-8dd25736052a']
  })
};

fetch('https://api.initdesk.com/organizations/{organization_id}/tickets/{ticket_id}/messages/', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.initdesk.com/organizations/{organization_id}/tickets/{ticket_id}/messages/",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'next_assignee_id' => 123,
    'content' => '<string>',
    'content_html' => '<string>',
    'is_visible_to_customer' => true,
    'external_recipient_emails' => [
        'jsmith@example.com'
    ],
    'bcc_recipient_emails' => [
        'jsmith@example.com'
    ],
    'attachment_ids' => [
        '3c90c3cc-0d44-4b50-8888-8dd25736052a'
    ]
  ]),
  CURLOPT_HTTPHEADER => [
    "Content-Type: application/json",
    "X-Initdesk-Token: <api-key>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.initdesk.com/organizations/{organization_id}/tickets/{ticket_id}/messages/"

	payload := strings.NewReader("{\n  \"next_assignee_id\": 123,\n  \"content\": \"<string>\",\n  \"content_html\": \"<string>\",\n  \"is_visible_to_customer\": true,\n  \"external_recipient_emails\": [\n    \"jsmith@example.com\"\n  ],\n  \"bcc_recipient_emails\": [\n    \"jsmith@example.com\"\n  ],\n  \"attachment_ids\": [\n    \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n  ]\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("X-Initdesk-Token", "<api-key>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://api.initdesk.com/organizations/{organization_id}/tickets/{ticket_id}/messages/")
  .header("X-Initdesk-Token", "<api-key>")
  .header("Content-Type", "application/json")
  .body("{\n  \"next_assignee_id\": 123,\n  \"content\": \"<string>\",\n  \"content_html\": \"<string>\",\n  \"is_visible_to_customer\": true,\n  \"external_recipient_emails\": [\n    \"jsmith@example.com\"\n  ],\n  \"bcc_recipient_emails\": [\n    \"jsmith@example.com\"\n  ],\n  \"attachment_ids\": [\n    \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n  ]\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.initdesk.com/organizations/{organization_id}/tickets/{ticket_id}/messages/")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["X-Initdesk-Token"] = '<api-key>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"next_assignee_id\": 123,\n  \"content\": \"<string>\",\n  \"content_html\": \"<string>\",\n  \"is_visible_to_customer\": true,\n  \"external_recipient_emails\": [\n    \"jsmith@example.com\"\n  ],\n  \"bcc_recipient_emails\": [\n    \"jsmith@example.com\"\n  ],\n  \"attachment_ids\": [\n    \"3c90c3cc-0d44-4b50-8888-8dd25736052a\"\n  ]\n}"

response = http.request(request)
puts response.read_body

{
  "id": 123,
  "author": {
    "id": 123,
    "email": "jsmith@example.com",
    "name": "<string>"
  },
  "role": "customer",
  "sender": {
    "email": "jsmith@example.com",
    "name": "<string>",
    "user_id": 123
  },
  "next_assignee": {
    "id": 123,
    "email": "jsmith@example.com",
    "name": "<string>"
  },
  "has_raw_content": true,
  "created_at": "2023-11-07T05:31:56Z",
  "updated_at": "2023-11-07T05:31:56Z",
  "merged_from_ticket": {
    "id": 123,
    "public_id": "<string>",
    "subject": "<string>"
  },
  "attachments": [
    {
      "id": "3c90c3cc-0d44-4b50-8888-8dd25736052a",
      "name": "<string>",
      "size": 123,
      "download_url": "<string>"
    }
  ],
  "next_action": "",
  "content": "<string>",
  "content_html": "<string>",
  "is_visible_to_customer": true,
  "external_recipient_emails": [
    "jsmith@example.com"
  ],
  "bcc_recipient_emails": [
    "jsmith@example.com"
  ]
}