Search tickets
Performs full text & faceted search over tickets. Use preset_filter to apply one of the predefined filter sets. Use custom_preset_filter (UUID) to apply a saved custom filter. Filter by tag with tags (repeat for OR matching). Filter by assignee with assignee (organization user ID).
Authorizations
Path Parameters
^[-a-zA-Z0-9_]+$Query Parameters
Filter tickets assigned to the given organization user ID.
Filter by conversation channel type (e.g. email).
Apply a saved custom preset filter by UUID. Integration tokens may only use organization-shared filters.
Filter by customer email (case-insensitive exact match).
When omitted defaults to false. Pass true to include only spam tickets. Accepted values: true, false (case-insensitive).
A page number within the paginated result set.
Number of results to return per page.
Apply a predefined filter. Allowed values: needs_attention, focused
focused, needs_attention Full-text search query. Alias for search.
Filter by tag name (case-insensitive). Repeat the parameter to match tickets with any of the listed tags (e.g. ?tags=urgent&tags=vip).
Filter by waiting_on status.
, associate, customer