Search tickets
Performs full text & faceted search over tickets. Use preset_filter to apply one of the predefined filter sets. Use custom_preset_filter (UUID) to apply a saved custom filter. Filter by tag with tags (repeat for OR matching). Filter by assignee with assignee (organization user ID).
Authorizations
Path Parameters
Query Parameters
Filter tickets assigned to the given organization user ID.
Filter by conversation channel type (e.g. email).
Apply a saved custom preset filter by UUID. Integration tokens may only use organization-shared filters.
Filter by customer email (case-insensitive exact match).
When omitted defaults to false. Pass true to include only spam tickets. Accepted values: true, false (case-insensitive).
A page number within the paginated result set.
Number of results to return per page.
Apply a predefined filter. Allowed values: needs_attention, focused
focused, needs_attention Full-text search query. Alias for search.
Filter by tag name (case-insensitive). Repeat the parameter to match tickets with any of the listed tags (e.g. ?tags=urgent&tags=vip).
Filter by waiting_on status.
, associate, customer