Unassign ticket
Tickets
Unassign ticket
Removes the current assignee from the ticket (sets assignee to null) and returns updated ticket details.
POST
Unassign ticket
Documentation Index
Fetch the complete documentation index at: https://developers.initdesk.com/llms.txt
Use this file to discover all available pages before exploring further.
Authorizations
Path Parameters
A unique integer value identifying this ticket.
Response
200 - application/json
Maximum string length:
255AI generated summary of the ticket
created- Createdactive- Activeclosed- Closedpending_associate- Pending (associate)pending_customer- Pending (customer)resolved- Resolvedreopened- Reopenedinvalid- Invalid
Available options:
created, active, closed, pending_associate, pending_customer, resolved, reopened, invalid - `` - (pending)
no_response- No Responsecustomer_inactivity- Customer Inactivityresolved- Resolvedinvalid- Invalidother- Other
Available options:
, no_response, customer_inactivity, resolved, invalid, other - `` - (none)
customer- Customerassociate- Associate
Available options:
, customer, associate email- Emailapi- api
Available options:
email, api Non-inbox recipient addresses from the original email (CC routing); used when sending agent replies.
Sentiment class of the ticket (positive, negative, neutral)
positive- Positivenegative- Negativeneutral- Neutralpending- Pending
Available options:
positive, negative, neutral, pending Detected language code of the message content
Maximum string length:
2